We are often asked in our industry whethe or not items are sent discretely?
This is always the case with us, we check and make sure every item is sent securely, and discretely, no matter what the item is. No reference to the seller is on any courier package.
All items are tracked for piece of mind, however it is a time consuming process adding tracking information to your order, we also try to limit the communication between us and you so we will only send the tracking info if specifically asked, or if you are waiting on your item and suspect it to be lost etc.
As some items must arrive to us first, we do remind people that their package may take upto 7 days to arrive. We are a New Zealand based business and all items are sent via our Christchurch Warehouse, however some items are required to be received by suppliers prior to shipment to you. We order from our suppliers on a Daily basis and only use express options to us, and send via a 1-2 day courier (which is usually overnight anyway), or a 3 to 5 Day Courier.
PLEASE NOTE: Due to Covid19 restrictions we are finding that there are several delays in receiving some items. We request that you be patient at this time, or contact us if you are concerned about the time it is taking to receive your item. As these delays are out of our hands, there is little we can do at this point, however we are trying our hardest to get these items to you as soon as possible. Some items particularly out of Australia have started to see some longer delays, Please be patient and your item is on its way, and unfortunately a 3 – 5 day delivery to us has in some cases taken weeks to get to a point to fly out of Australia. These are out of our control and we can’t get around these, unfortunately everyone is in the same boat. Once in New Zealand most items are with you within 3 Days (Extra for Rural addresses). Even some local NZ Based suppliers we have noticed that depending on who they send through can take upto 10 Days to get to us, Whilst items sent from us are generally taking 1 – 2 days after being sent from us. Some cases it has been 3 to 4 Days.